FREE SHIPPING ON ORDERS OVER $79 IN AUSTRALIA & $99 INTERNATIONAL

Shipping/T&C's

TERMS & CONDITIONS

Thank you for shopping with Surfpaints!

DELIVERY
Please allow approximately 7-10 business days for delivery. Packages will be shipped via Australia Post to the address stated on the order. International orders allow 7 – 14 business days for delivery.

CANCELLATIONS
Because we want to get Surfpaints to you in a timely manner, cancellations are available only within 2 hours of your order being placed for in stock merchandise. Back ordered products may be cancelled at any time before they are shipped. In the case we haven’t shipped your product yet, you may be eligible for a cancellation outside the 2 hours. Please email info@surfpaints.com for further information.

RETURNS
We take great pride in our Surfpaints products and are confident that upon receipt of your purchase, you will find them to exceed your expectations. However, if you decide to return your purchase, we will gladly exchange or refund any item. Please know that all returned products must be in 100% re-sealable condition.

Returns for credit or exchange may be made by sending your request to info@surfpaints.com within 14 days of receipt of shipment. We will send you a confirmation email that includes the address where you should return the item. The item must be shipped back within 4 days of receiving the returning confirmation email. All returns must be in original condition. Repackage the item as securely as possible. You are responsible for shipping including all associated shipping costs. We recommend shipping via registered post with Australia Post. Items returned damaged or after 14 days of original purchase will not be accepted and will be returned at the customer’s expense. Please make sure that your name and address are clearly printed on the outside of the package, and send it to the address provided in the returning confirmation email. You will receive email confirmation when we receive your returned product.

Returns for refunds may be made by sending your request to info@surfpaints.com within 10 days of receipt of shipment. We will send you a confirmation email that includes the address where you should return the item. The item must be shipped back within 4 days of receiving the confirmation. All returns must be in original condition. Repackage the item as securely as possible. You are responsible for shipping including cost. We recommend shipping via registered post with Australia Post. Items returned damaged or after 10 days of receipt of shipment of original purchase will not be accepted and will be returned at the customer’s expense. Please make sure that your name and address are clearly printed on the outside of the package, and send it to the address provided in the returning confirmation email.

All returns must be in original condition and have all original paperwork along with receipt. Damaged or worn products cannot be returned. Customer is responsible for all shipping costs associated with the return of item.

 

Happy painting,


Surfpaints